Privacy Notice

The purpose of this policy is to make you aware of how we will manage and protect your personal data.

Who we are

ATOC Ltd, manages MyInterrail.co.uk on behalf of Britain’s train companies. ATOC Ltd is the data controller, and as such, is responsible for ensuring the lawful and appropriate handling of all the personal data that you provide to MyInterrail.co.uk. 

National Rail and MyInterrail.co.uk are trade marks of ATOC Ltd. ATOC Ltd also trades under the name Rail Delivery Group.

To contact us regarding our use of your data, please click here. Alternatively, you can write to us at ATOC Ltd, 200 Aldersgate Street, London EC1A 4HD.

 

Our lawful basis for collecting your data

We collect your personal data so that you can purchase an Interrail Pass from myinterrail.co.uk. Therefore, collecting your data is necessary for us to perform the contract with you.

We will treat your data in an appropriate and lawful manner, in accordance with data protection laws.

 

What data we collect

For all Interrail Pass orders we collect your name, residency, address, email address, date of birth, passport number and contact number.

If you are buying an Interrail Pass on behalf of another person, we will need their personal details.

For these Interrail Passes we will deem that you have the other party’s permission to provide their personal details.

We use cookies and similar tools across our website to improve your experience and our website's performance. To find out more about cookies, read our Cookie Policy.

 

Sharing information with other data processors

To fulfil your request, we use a number of suppliers to produce, deliver and administer your Interrail Pass.

We also work with several suppliers to provide and support you with your Interrail order. These are:

We also share information with law enforcement agencies on request.

We will not share your details with any other parties.

 

Keeping your data safe

We protect your privacy by ensuring we have the appropriate security measures in place.

We ensure that our suppliers process your Interrail Pass data in an appropriate, lawful and safe manner, and within the EU only.

 

What we do with your data

We use your data to provide you with the Interrail Pass, and:

We do some analysis on our customer data for sales analysis and market research including demographic, geographic and attitude analysis, allowing us to understand who our customers are in groups rather than as individuals.  Market research may be conducted by email, telephone or post.

If you have opted in and wish to opt-out of market research and analysis, please click here and complete the webform.

 

How long do we keep your data?

We keep your data while your Interrail Pass is valid, and for two years thereafter to enable you to repurchase easily within that period. 

 

Your rights

You have several rights to data protection which are set out below. To contact us in relation to your rights regarding how we use your data, please click here to submit a request.

 

Right to Access

You have the right to request that we give you a copy of the data we hold about you. This is called a ‘Data Subject Access Request’.

 

Right to deletion

You have the right to request that we delete any data that we hold on you after your Interrail Pass has expired.

 

Right to restrict processing

You have the right to request that we restrict processing of your information if you believe the information that we hold is incorrect, or that our processing is unlawful, or you would like us to stop processing your data but do not want us to erase it.

 

Right to rectification

If your details are incorrect, incomplete or have changed, you can amend them at any time by logging onto your online account and updating them.

Alternatively, please click here and complete our online form to request changes to the data that we hold on you. 

 

Bereavement notification

Please click here to complete the online form to request changes to information held on a deceased person.

 

How to contact us

To exercise any of your rights set out above, please click here and complete our online form or contact us using the details provided below:

Data Protection Lead for MyInterrail

ATOC Ltd, 200 Aldersgate Street, London EC1 4HD.

 

Please include your name and email address , so that we can deal with your request.

 

Right to complain

You have the right to complain about our processing to the Information Commissioner if you believe we are not processing your data in a proper manner -  see https://ico.org.uk/concerns/handling/ for more information.

 

Last updated 14 October 2020.